Frequently Asked Questions
Everything you need to know about our artisanal bakes and delivery
How can I ensure my bread and pastries stay fresh?
Our sourdough and breads are best stored in a cool, dry place in a paper bag. For longer storage, we recommend slicing and freezing the bread, then reheating in a toaster or oven at 180°C for a few minutes to restore its crust.
Do you offer same-day delivery for online orders?
Yes, we offer same-day delivery for orders placed before 2:00 PM, subject to availability. You can also schedule your delivery up to 7 days in advance to ensure your favorite bakes are reserved.
Are your products suitable for vegetarians or those with allergies?
Most of our breads are vegetarian-friendly. For specific allergies, please check the ingredient list on each product page. Note that our bakery handles nuts, gluten, and dairy, so we cannot guarantee a completely allergen-free environment.
What should I do if my order arrives damaged?
We take great care in packaging, but if your order arrives in poor condition, please contact our customer service team immediately with a photo of the damaged items and your order number for a replacement or refund.
Do you offer gluten-free bread options?
While we specialize in traditional sourdough and wheat-based pastries, we do offer specific gluten-friendly options. However, as we are a flour-heavy environment, these may contain traces of gluten and are not suitable for those with Celiac disease.
Can I modify or cancel my order after it has been placed?
As our bakers begin preparation early, modifications or cancellations must be made at least 24 hours before the scheduled delivery or pickup time.