Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastries, we strive to ensure every order arrives in perfect condition. If you receive a damaged or incorrect item, please notify us within 2 hours of delivery for a replacement or store credit.

Return Process

• 1.
  Inspect Your Order

  Please check your baked goods immediately upon arrival for any signs of damage, incorrect items, or quality concerns.

• 2.
  Document the Issue

  Take clear photographs of the product and the packaging, ensuring the batch label or order number is visible for our quality control team.

• 3.
  Contact Customer Support

  Email our team at hello@kennyhillsbakers.com or message us via WhatsApp with your order number and the photos attached.

• 4.
  Resolution Process

  Our team will review your claim and, if approved, will arrange for a fresh replacement to be delivered or issue a digital voucher for your next visit.